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Tuesday 21 April 2020
The Housing Ombudsman Service has published new guidance for landlords on complaint handling amid the COVID-19 pandemic. The guidance sets out best practice on engaging with the Ombudsman, along with guidance on dealing with complaints raised by tenants during this time and covers the following:
In March, the Ombudsman published its business plan for 2020-21 together with a revised scheme that was scheduled to take effect from 1 July 2020, however, because of the current situation the Ombudsman is now looking to introduce the new provisions in September 2020 to allow for engagement with the sector ahead of implementation.
The revised Scheme includes the following new provisions:
If you have a specific query, why not contact a member of our office team directly? We will be pleased to assist you - whatever your question.