In this webinar, experts from Sedgwick will explore how organisations can make claims easier for vulnerable customers using behavioural science.  

They will also discuss: 

• The extent of the challenge currently faced and the impacts on customers, local authorities and claims handlers. 
• Learnings from behavioural science and how this is being deployed in claims handling. 
• Ideas about further actions to improve understanding and solutions. 

Lauren Glover (lauren.glover@uk.sedgwick.com) is Specialist Care Manager at Sedgwick. Lauren works with domestic loss customers who, for whatever reason, are finding it difficult to cope with the claims process. She is currently working on a training programme for all colleagues who interact with customers, to help them identify vulnerable risk factors, and where we need to provide additional support. 

Richard Sheridan (richard.sheridan@uk.sedgwick.com) is a Director and Head of Corporate at Sedgwick. Richard takes a leading role in the development of new products and services, ensuring that Sedgwick understand and meet customers’ needs through innovative service design, delivery and the deployment of technology. He also manages strategic client relationships and is an advocate for innovation across the UK business. 

Hannah Dixon (hannah.dixon@uk.sedgwick.com) is a Client Director at Sedgwick. Hannah recently joined Sedgwick from a global insurer and brings proven expertise in vendor and operational management across multiple lines of business in both the composite and London markets. She is experienced in the design and build of operational claims teams; and relationship management across claims, underwriting, sales, brokers and managing general agents (MGAs). 

Hannah’s role as a board member of Insurance United Against Dementia (IUAD) gives her a unique perspective into how vulnerable customers view the financial services sector. 

ALARM webinars are exclusively available for ALARM members. You will need to be logged in to the website in order to view them.  

VIEW NOW 

ALARM webinars are designed to provide training and guidance on topical subjects, without having to leave the office or your home. View our suite of webinars.